How We Rate Casinos
At iimport.co.nz, we evaluate online casinos using a comprehensive methodology to help New Zealand players make informed decisions. Our ratings are based on extensive research and player feedback, with particular focus on casinos like Roobet that operate in the Oceania region.
1. Licensing & Regulation
We prioritise casinos with legitimate licensing from recognised authorities. We assess whether operators hold licences from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, or local New Zealand gaming permits where applicable. Proper regulation ensures player protection, fair gaming practices, and dispute resolution mechanisms. Unlicensed or poorly regulated casinos receive significantly lower ratings regardless of other factors.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming offerings, including slots, live casino games, and table games. We assess partnerships with reputable software providers such as Microgaming, NetEnt, Pragmatic Play, and Evolution Gaming. A diverse portfolio with regularly updated titles indicates a casino's commitment to player experience and entertainment value.
3. Bonus Terms & Wagering Requirements
We carefully review all promotional offers, examining the fine print of bonus terms and conditions. We assess wagering requirements (rollover), maximum cashout limits, game restrictions, expiration dates, and withdrawal conditions. Transparent, player-friendly bonus structures with reasonable rollover multiples (typically 25x-40x) and minimal restrictions receive higher ratings.
4. Payment Methods & Withdrawal Speed
We evaluate the range of deposit and withdrawal options available to NZ players, including cryptocurrency, e-wallets, bank transfers, and other payment gateways. We assess withdrawal processing times, transaction fees, minimum/maximum limits, and reliability. Fast, hassle-free withdrawals and multiple payment options are essential criteria.
5. Customer Support
We test and rate the quality and availability of customer service, including 24/7 live chat support, email responsiveness, phone support, and help documentation. We assess average response times, representative knowledge, and ability to resolve issues effectively. Responsive, multilingual support teams that understand NZ player needs receive higher ratings.
6. Mobile Experience
We evaluate the casino's mobile platform, assessing responsive web design, dedicated iOS and Android apps (where available), game functionality on mobile devices, navigation ease, and overall user experience. A seamless mobile experience is increasingly important for contemporary players.
7. Responsible Gaming Tools
We examine the availability and effectiveness of responsible gambling features, including deposit limits, loss limits, session time limits, self-exclusion options, cooling-off periods, and links to support organisations. Casinos demonstrating strong commitment to player welfare through robust responsible gaming tools receive higher ratings.
8. Our Rating Scale
We use a 10-point rating system where scores represent the following:
- 9.0–10.0: Excellent – Top-tier casino with outstanding performance across all criteria. Highly recommended for NZ players.
- 8.0–8.9: Very Good – Strong performance in most areas with only minor shortcomings.
- 7.0–7.9: Good – Solid offering suitable for most players, though some areas could be improved.
- 6.0–6.9: Satisfactory – Acceptable performance but with noticeable limitations.
- 5.0–5.9: Average – Mixed performance; players should carefully review specific areas before joining.
- Below 5.0: Below Standard – Significant concerns or poor performance; not recommended.
Our ratings are updated regularly as casinos evolve and new information becomes available. Please note that individual experiences may vary, and we encourage all players to gamble responsibly.